Terms and Conditions

Privacy notice

Types of personal information we may hold about you

Information we may hold about you may come from the following sources:

  • Directly supplied by you on our websites;
  • When accessing our services through applications on websites operated by other organisations;
  • Gained from enquiries about our products and services;
  • Provided by other companies who have your permission to share information about you;
  • IP address, identification number, online identifier, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet.


How we use your personal information

Your personal information may be used in the following ways and at all times subject to your express permission:


  • For personalised content, products, services, tailored and personalised recommendations;
  • To monitor, improve, develop and protect our content, products and services;
  • Transfer data to our agents and business partners to ensure the highest standards across our brand and services;
  • We may transfer your information to our data processors outside the European Economic Area with appropriate measures and controls in place to protect your information.

Fraud prevention and credit

  • For credit referencing and fraud prevention by Group entities and by external companies for use in credit decisions;
  • For fraud detection and debt recovery purposes;
  • We may transfer your information to our data processors outside the European Economic Area with appropriate measures and controls in place to protect your information. This information will be shared in accordance with appropriate data protection laws, regulations and regulatory guidance. In all instances, we will take into account the nature of the information we are transferring, and the level of protection provided by those processors;
  • If fraud is identified through false or inaccurate information, the details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information;
  • Our Group entities and other organisations may also access and use this information to prevent fraud and money laundering, for example when: checking details on applications for credit and credit related or other facilities; managing credit and credit related accounts and facilities; recovering debt; checking details on proposals and claims for all types of insurance or other types of financial services; or checking details of job applications and employees;
  • We and other trusted organisations may access and use information recorded by fraud prevention agencies globally;
  • In the detection and prevention of fraud and other crimes; and for the purpose of safeguarding someone’s vital interests, national security, responding to statutory obligations or requests from the courts and enforcement authorities.

Market research

  • To enable us to comply with any legal or regulatory requirements;
  • To protect or enforce our rights or the rights of any third party;
  • If applicable, the successors of our business may be privy to your information for the purposes set out in this privacy notice.


Unless you’ve asked us not to:

  • We’ll send you periodic newsletters and other information about content, products and services you have chosen or are entitled to receive;
  • We’ll send you direct marketing. This may include communication by post, telephone, SMS or email, about us and our business partners’ content, products and services, events and special offers. Where applicable, this may continue for a reasonable time after you have ceased to be a customer of ours; and
  • We’ll provide you with more relevant tailored advertising.


Your preferences

You have the right to request that Voluxis adjust, delete or block your processing data. If you wish to adjust what information we use or how we use it, you can do so by contacting us at email@voluxis.com  Please note, we may need certain information to enable us to provide you with the products and services you ask for, so changes you make to your preferences or restrictions you ask us to make on how we use your data may affect what services we can provide. Voluxis takes your privacy and data protection seriously, if you are in any doubt as to the status of your data or do not feel comfortable with your preferences, please do not hesitate to contact us.


Marketing and tailored advertising

You can choose not to receive direct marketing or tailored advertising. You can adjust your preferences by contacting us at email@voluxis.com. You can also click on the “unsubscribe” link to refrain from receiving marketing information from us.


Online behavioural advertising

If you don’t want any information processed through the use of cookies, please see the section on ‘Controlling my cookies’.


Contacting us

If you have any queries, comments or complaints about this privacy notice, your data protection status, any information we hold or to request of copies of the information we hold about you, or to amend or transfer your records or data, please contact email@voluxis.comor to address letters to our registered office: Millbank House, 171 – 185 Ewell Road, Surbiton, Surrey, KT6 6AP, United Kingdom

Please ensure you notify us of any updates, amendments and corrections to your information by contacting us online at email@voluxis.com

If you wish to make a complaint about how we use your information, please contact our Data Protection Officer, in the first instance, and we will do our best to help. If you are still unhappy, you can contact the Information Commissioner’s Office via their website: www.ico.org.uk

We will occasionally update this privacy notice. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using the contact details we hold for you for this purpose. We encourage you to periodically review this notice to be informed of how we use your information.

This Privacy and Cookies Notice was last updated in August 2016.


The contents of these pages are copyright ©Voluxis. You may download them to a local hard disk and print extracts from this website for your personal use. You may also recopy downloaded extracts and share them with others provided you do not do so for profit. However, reproduction of part or all of the contents in any form is prohibited unless for personal use. Unless otherwise stated, none of the content on this website may be copied or otherwise incorporated into, or stored in, any other website, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other).

To avoid doubt, framing of this site or any part of it is not permitted without express permission. You are, however, welcome to link to any page of this site from your own website. Notwithstanding the above, caching of this site is permitted by an information service provider acting in the normal course of its business as provided for in the Electronic Commerce (EC Directive) Regulations 2002. Any enquiries regarding this should be directed to email@voluxis.com



This website is a service of Voluxis – these pages contain general information only. makes no warranties, representations or undertakings about:  any of the content of this website (including, without limitation the quality, accuracy, completeness or fitness for any particular purpose of such content); or any content of any other website referred to or accessed by hypertext link through this website (“third party site”).

Voluxis does not endorse or approve the content of any third party site, nor will Voluxis have any liability in connection with any of them (including, but not limited to, liability arising from any allegation that the content of a third party site infringes any law or the rights of any person or entity). Any enquiries regarding this should be directed to email@voluxis.com

Cookies notice

When you create or log in to an online account, you agree to our privacy and cookies notice. Otherwise, by continuing to use our websites, content, products or services, you agree to the use of cookies as described in this notice.

You should be aware that when you access or use our content, products and services, we may collect information from the devices you use to receive Voluxis content, products and services by using ‘cookies’.

If you’d like to learn how to manage these cookies and choose whether or not to receive certain information, please see the section “Controlling My Cookies” below.

How do cookies work?

Cookies are small bits of text that are downloaded onto the devices you use to receive Voluxis content, products and services and access online information. Your browser makes these cookies available every time you visit the website. This allows it to identify you and tailor what you see on your device.

What are cookies are used for?

Cookies are an important part of the internet. They make using devices and accessing online information much smoother and affect lots of the useful features of websites. There are many different uses for cookies, including:

  • The provision of content, products or services that you have requested;
  • To act as an essential component in helping devices download or stream information, or so you can move around websites and use their features. Without these cookies, content, products or services you’ve asked for, these actions can’t be provided;
  • Remembering if you have already filled in a survey, so you’re not asked to do it again.
  • Restricting the number of times you’re shown a particular advertisement. This is sometimes called ‘frequency capping’;
  • Giving you access to content provided by social-media sites like Facebook or Twitter.



We like to monitor what websites, information and links are popular and which ones don’t get used as much to help us keep our information current and relevant. Identifying trends on how people navigate the site and when and where ‘error messages’ may originate also allows us to improve our performance.

A group of cookies, often called ‘analytics cookies’, are used to gather this information. The information collected is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity. Analytics cookies are used to improve how an application, a website and its pages work.

The applications, web locations, websites and communications you get from us contain small invisible images known as ‘web beacons’ or ‘ pixels’. These are used to count the number of times the page or email has been viewed and allows us to measure the effectiveness of the communication.


Sharing information collected by cookies

If you choose to share information from our website with friends and contacts using social networks, these sites may also use cookies which are not controlled by Voluxis. We do not sell personal data collected from cookies to any other organisations. If you choose not to receive behavioural advertising and manage your cookies, the section below can help.


Controlling my cookies

How can I see and manage my cookies in my browser?

Virtually all modern browsers allow you to see what cookies you’ve got, and to clear them individually or all of them at once. To find out how to do this, go to aboutcookies.org which contains comprehensive information on how to do this on a wide variety of desktop browsers.

How can I choose not to receive Online Behavioural Advertising and other tracking cookies?

In addition to the controls available on your computer, there are other ways of choosing not to receive Online Behavioural Advertising and other tracking cookies. Please note, that most of these choices work by setting a cookie that overrides the behavioural advertising cookie. If you clear all your cookies, you will also clear these opt-out cookies, therefore changing your preferences. In this instance you would need to choose again.

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