Career opportunities with VOLUXIS

At VOLUXIS, we are always on the look-out for new talent to grow our team and continue our success. If you would like to be part of our dedicated team, please send your CV to careers@voluxis.com

Client Service Manager

FARNBOROUGH AIRPORT

Company Description

Due to further expansion of our managed private jet fleet, VOLUXIS are seeking a Client Services Manager to join the team based at Farnborough Airport. Working in this role, you will be an integral part of the future success of the company, ensuring the smooth running of the Aircraft Management department.

VOLUXIS is a well-established private jet charter and management company, holding a worldwide Air Operators Certificate and currently managing a diverse fleet of aircraft, including Global Express XRS, and multiple Hawker 800XP-900XP aircraft.

We are looking for a professional to join our team who is commercially astute and motivated by providing excellent customer service, whilst ensuring safety is the central focus of everything we do. This is a great opportunity to join a team who are passionate not only about private aviation, but also the continued growth of the company.

Job Description

  • Managing the flow of information and communication between Aircraft Owners and Operations, Finance, Maintenance/CAMO and Charter Sales teams
  • Working with the Operations team to ensure client flight itineraries and related requests are carried out accurately and in a timely manner
  • Working with the CAMO department regarding planning and coordination of aircraft maintenance, whilst managing client expectations
  • Advising clients about the planning and feasibility of flight schedules
  • Organising 3rd party private jet charter and any other ad-hoc transportation requirements including ground transportation and helicopters
  • Meeting and greeting passengers on departure and arrival
  • Close collaboration with Cabin Services Manager to ensure accurate client profiling and delivery of the highest levels of in-flight service
  • Coordination of comprehensive monthly reporting to Aircraft Owners, including participating in financial reconciliation process, ensuring compliance with contractual parameters
  • Maintaining an effective flight watch in conjunction with Operations, pre-emptively identifying issues and acting accordingly to minimise impact
  • Provide excellent customer service to both internal and external VOLUXIS customers
  • Building relationships with VOLUXIS clients and suppliers alike
  • Participate in business development activities, collaborating with the CEO and other colleagues
  • Supporting the Charter Sales team during busy periods, including coordination of post-contract aspects and flight management

We’re looking for:

  • Desired previous experience in the private aviation industry, preferably aircraft management, private jet charter or Operations
  • Familiarity/working knowledge of all aspects of aircraft management, e.g. Operations, Finance and CAMO functions.
  • Account management experience relating to private aviation clients and other UHNWI/VVIPs
  • Ability to work well within a specialist team
  • Excellent communicator
  • Highly organised – able to handle multiple, and on occasion, conflicting priorities

Why VOLUXIS?

  • Competitive salary
  • Holiday entitlement which increases with length of service
  • Promotion and career development opportunities
  • Private healthcare & pension

How to apply:

Please send your CV to: careers@voluxis.com

Charter Sales Consultant

FARNBOROUGH AIRPORT

Company Description

An opportunity has presented itself for a Charter Sales Consultant to join our team based at Farnborough and on occasion visit our Biggin Hill office. Working in this role, you will be an integral part of the Business increasing our presence in the local market.

VOLUXIS a well-established VIP/ Corporate Jet AOC Operator. We offer a tailored service to our customers who may be travelling for business or leisure. We are looking for someone to join our team who is driven, highly ambitious however is focussed to deliver a service beyond expectation. This is a great opportunity to join a team who are passionate not only about aviation but the continued growth of our business.

To support our growing fleet, we are looking for a sales consultant to add to the sales team. Reporting to the Charter Sales Manager, the role will be to assist in ensuring that we utilise every sales opportunity to maximise our turnover and margin by making effective use of our resources to charter our fleet of aircraft. This will be achieved through working closely with our extensive portfolio of existing clients as well as introducing new clients to the company.

Job Description

  • Processing a high volume of incoming Charter requests in a timely manner by providing accurate pricing, with supporting contractual and operational information.
  • Follow sales processes from initial enquiry to close by following up enquiries and progressing sales to a conclusion.
  • Process charter bookings including producing contracts and entering booking and flight information into internal company systems.
  • Consistently achieve sales and margin targets to increase revenue and yield.
  • Build loyalty, and improve Voluxis’ reputation in the marketplace, develop brand awareness.
  • Maintain and further develop relationships with existing clients and proactively seek new clients and prospects.
  • Liaise with the Flight operations department to maximise aircraft and crew resources and to check operational feasibility.
  • Completion of all pre-flight procedures, managing itinerary changes and acting as client liaison until conclusion of flight(s) with continual communication throughout.
  • Proactive problem solving to manage client expectations in regard to aircraft technical issues, poor weather and other operational issues that may arise
  • Ensure that all business is undertaken in accordance with the company’s H&S procedures and in accordance with company procedures.
  • When required, to represent the company by attending relevant external events where clients and/or prospects will be in attendance.
  • Work with the Chief Pilot and Cabin Manager to understand passenger feedback and improve our product and to give feedback to the customer.

Qualifications

  • Desired previous experience in the private aviation industry
  • Familiarity/working knowledge of all aspects of aircraft management
  • Account management experience relating to private aviation clients
  • Ability to work well within a specialist team
  • Excellent communicator
  • Highly organised – able to handle multiple, and on occasion, conflicting priorities

Additional Information

  • Competitive salary
  • Holiday entitlement which increases with length of service
  • Promotion and career development opportunities
  • Private healthcare & pension

How to apply:

Please send your current CV along with a covering letter to: careers@voluxis.com

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