Client Service Manager – Singapore based
Company Description
VOLUXIS are a well-established private jet charter and management company, holding a worldwide UK and San Marino AOC. We currently manage a diverse fleet of aircraft, including Gulfstream, Bombardier, Hawker and Embraer aircraft.
Due to the onboarding of further aircraft and the addition of a San Marino AOC, VOLUXIS are seeking a Aircraft Account Manager to ensure the smooth running of the Aircraft Management in the APAC region.
Job Description
We are looking for a professional to join our team who is commercially and operationally astute and motivated by providing service beyond expectations. Duties of this role will include but are not limited to:
• Managing communication between APAC based Aircraft Owners, Charter Sales Brokers and Voluxis Head Office in the UK
• Working with the Operations team to ensure flight itineraries & related requests are carried out accurately and in a timely manner
• Identifying and building relationships with aircraft owners and potential aircraft management clients in the APAC region
• Organise 3rd party private jet charter and other ad-hoc transportation requirements
• Provide excellent customer service to both internal & external owners and charter broker clients
• Work closely with the Cabin Services Manager and Lead Flight Attendants
• Liaising with Client Services and Finance to deliver monthly reporting
• Assisting Voluxis UK with aircraft sales transactions and aircraft management onboarding processes for APAC based owners.
• Working with the CAMO department regarding planning and coordination of aircraft maintenance, whilst managing owner’s expectations
Qualifications
• Previous experience in the private aviation industry, preferably aircraft management, private jet charter, aircraft sales or Operations
• Familiarity/working knowledge of all aspects of aircraft management, e.g. Operations, Finance and CAMO functions.
• Account management experience relating to private aviation clients and other UHNWI/VVIPs
• Ability to work well within a specialist team
• Excellent communicator
• Highly organised – able to handle multiple, and on occasion, conflicting priorities
Additional information
• Competitive salary
• Holiday entitlement which increases with length of service
• Promotion and career development opportunities
• Private healthcare