Client Service Manager – Singapore based

Company Description

VOLUXIS are a well-established private jet charter and management company, holding a worldwide UK and San Marino AOC. We currently manage a diverse fleet of aircraft, including Gulfstream, Bombardier, Hawker and Embraer aircraft.
Due to the onboarding of further aircraft and the addition of a San Marino AOC, VOLUXIS are seeking a Aircraft Account Manager to ensure the smooth running of the Aircraft Management in the APAC region.

Job Description

We are looking for a professional to join our team who is commercially and operationally astute and motivated by providing service beyond expectations. Duties of this role will include but are not limited to:
• Managing communication between APAC based Aircraft Owners, Charter Sales Brokers and Voluxis Head Office in the UK
• Working with the Operations team to ensure flight itineraries & related requests are carried out accurately and in a timely manner
• Identifying and building relationships with aircraft owners and potential aircraft management clients in the APAC region
• Organise 3rd party private jet charter and other ad-hoc transportation requirements
• Provide excellent customer service to both internal & external owners and charter broker clients
• Work closely with the Cabin Services Manager and Lead Flight Attendants
• Liaising with Client Services and Finance to deliver monthly reporting
• Assisting Voluxis UK with aircraft sales transactions and aircraft management onboarding processes for APAC based owners.
• Working with the CAMO department regarding planning and coordination of aircraft maintenance, whilst managing owner’s expectations

Qualifications

• Previous experience in the private aviation industry, preferably aircraft management, private jet charter, aircraft sales or Operations
• Familiarity/working knowledge of all aspects of aircraft management, e.g. Operations, Finance and CAMO functions.
• Account management experience relating to private aviation clients and other UHNWI/VVIPs
• Ability to work well within a specialist team
• Excellent communicator
• Highly organised – able to handle multiple, and on occasion, conflicting priorities

Additional information

• Competitive salary
• Holiday entitlement which increases with length of service
• Promotion and career development opportunities
• Private healthcare

Operations Controller

Company Description

An opportunity for an Operations Controller to join our team here at Biggin Hill has
presented itself. You will be part of the team dedicated to ensuring the smooth running of
the Voluxis Operations team.
VOLUXIS a well-established VIP/ Corporate Jet AOC Operator who currently manage a mixed
fleet of business jets offering a tailored service to our customers who may be travelling for
business or leisure. We are looking for someone to join our team who is commercially
astute, however puts safety as a central focus of everything we do and knows how to work
effectively as part of a team. This is a great opportunity to join a team who are passionate
not only about aviation but the continued growth of our business.

Job Description

Duties include:
• Flight preparation and providing required information;
• Preparing the operational and ATS flight plans;
• Furnishing the flight crew, with appropriate information that may be necessary for
the safe conduct of the flight;
• In the event of an emergency, initiating relevant procedures as specified in the –
Emergency Response Plan.
• Control, analysis and storage of flight operations documents and data according to
the company policy. Maintaining a library of current manuals, regulatory
publications and other essential documents associated with operational control;
• Interacting with all operating branches/departments to ensure all day-of flight
opportunities, operating constraints and all irregular operation recovery options are
identified.
• Supports, briefs and assists the PIC by providing flight operational support providing
a Dispatch release, but not limited to, flight planning, flight watch, weather briefing
and communications as required by the applicable sections of the Operations
Manual, Part A.
• Ensuring through effective over-sight that flights are safely and efficiently planned,
cleared and monitored in accordance with established standards and regulations.
• Avoid taking any actions which would conflict with the procedures established by
ATC, The Meteorological and Communication Service or the Air Operator Certificate.
• Initiating and co-ordinating airport handling when diversions to offline airports are
required.
• Organising aircraft handling for the schedule
• Providing a flight watch service for all Voluxis flights.
• Provide a flight planning service on a shift pattern, working days and nights
• As the focal point in Operations for flight and schedule management, controllers
interact with the key personnel and organizations:

Qualifications

We’re looking for:

• Familiar with European aviation legislation’s
• Experience of worldwide flight planning
• Flexible to the demands of the role
• Ability to work well within team
• Excellent communicator
• Excellent organise
• Proven ability to work in a face paced environment with the ability to offer
outstanding customer experience
• Right to live and work in the UK
• Ability to work a 24/7 shift pattern which is likely to be 4 on 4 off, 12-hour days and
night shifts

Additional Information

Why VOLUXIS?

As a thank you for your hard work and for joining part of the Voluxis family we will provide
you with the following:
• Competitive salary
• Holiday entitlement which increases with length of service
• Promotion and career development opportunities
• Private healthcare & pension
• Outstanding potential earnings
• Industry leading in-house training
• Clear path for career progression
• 25 days annual leave
• Pension

Diversity & Inclusion:

Here at Voluxis we are passionate about bringing people together to create a truly inclusive
environment that promotes and values diversity, across our global network of offices.

Voluxis Pilot Academy – Operations Assistant £20,000 + Funded Training

Company Description

Did you know that Voluxis as an aircraft operator was established in 1974?

Did you know, that we manage and charter our clients aircraft on their behalf, we manage everything from a Phenom 300 to a Gulfstream 650ER and many more in-between?

As a result of our continued success, we are looking for candidates to join our apprenticeship programme where we will financially support you gaining your commercial flying licence whilst gaining invaluable experience in our 24/7 Operations Control Centre

Job Description

Whilst on the three-year apprenticeship programme, you will work in our Operations Control Centre, starting as an Operations Assistant. Duties include but are not limited to:-

1. Worldwide flight planning
2. Co-ordinating training activities for flight crew
3. Arranging the overflight/landing permissions, ground handling, slots, fuel, catering and ground transport
4. Maintaining and updating the operations management systems during the whole shift
5. Direct communication with the crew members

Whilst gaining phenomenal Operations experience, we have a pathway, in addition to financial assistance, to support you gaining your commercial pilot licence, which ultimately could see you flying one of our beautiful aircraft on behalf of private individuals

As well as a structured pathway for training, you will also receive an internal flight crew mentor to support your continued development in the world of aviation

Qualifications

In our opinion, an opportunity like this doesn’t come up very often, so we are only looking for individuals who are truly passionate about aviation and want to commit to their own success.  In addition, we will require the following: –

1. Ability to work a 24/7 shift pattern which is likely to be 4 on 4 off, 12-hour day and night shifts
2. Must be able to pass a UK CAA Class 1 Medical
3. Ability to speak ICAO Level 6 English
4. Demonstrate an ability to pass an arduous post graduate degree level course with 14+ exams
5. Proven ability to work in a fast-paced environment, with the ability to offer outstanding customer experience
6. Right to live and work in the UK

Additional Information

• Financial Assistance to gain commercial flying licence
• Clear path for career progression
• 25 days’ annual leave
• Pension

Diversity & Inclusion:

Here at Voluxis we are passionate about bringing people together to create a truly inclusive environment that promotes and values diversity.